With the “Virtual IT Manager” service you will receive all the benefits of the “Virtual IT Engineer” Service. This option also provides various other features such as:

• Remote pro-active monitoring of the network on a daily basis.
• Implementation of disaster recovery procedures.
• Complete system and network documentation.
• Ongoing security policy management.
• Monthly reporting of statistics, for example, internet usage.
• Procurement of hardware and software utilising our strong. relationship with the leading manufacturers.
• Strategic decision making regarding your current and future IT infrastructure.
• Change management of the corporate IT infrastructure.
• Third party contract negotiation.
• Annual IT audit reports.
• Provisioning of staff training.

This service provides organisations with a fully outsourced IT department. A virtual IT manager will be assigned to your business and will be responsible for all key decision making regarding the IT Infrastructure. If requested your IT Manager can attend staff meetings on a regular basis to analyse your future business needs.

Our response times to incidents with this service vary depending on each organisations individual requirements. Our standard response times are listed below:

• Telephone Support with 1 hour response to incidents.
• Remote Support with 1 hour response to incidents.
• On-Site Support with 3 hour response to incidents.

Please call for more information regarding our fully outsourced IT option.