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Business IT Services
Our unique approach to network and systems support enables us to offer a fully comprehensive support package to meet the demands and requirements of your business.
We pride ourselves on offering one of the most flexible and cost effective IT maintenance packages in the industry. Our TotalCare package provides customers with a professional, pro-active maintenance service with guaranteed levels of service.
TotalCare Standard Features
• Access to our dedicated IT Helpdesk of support professionals.
• Diagnosing, troubleshooting and resolving any problems that occur.
• Routine maintenance of systems to ensure that they are running at an optimal level.
• Ensuring software updates are carried out on a regular basis.
• Procurement of hardware and software utilising our strong relationships with the leading manufacturers.
• Strategic decision making regarding your current and future IT infrastructure.
• Annual Audit to review system and identify requirements for the forthcoming year.
• Systems and network documentation.
• Regular on-site maintenance visits.
• Remote Support with 2 hour response.
• On-Site Support with 4 hour response.
TotalCare Optional Features
As well as our standard features the following services are available as optional add-ons to our TotalCare offering:
• Implementation and Management of disaster recovery procedures.
• Ongoing security policy management.
• Provisioning of staff training.
• Web, Email and Mobile Data Communications Hosting.
• Remote monitoring and reporting of systems.
• Server Co-Location.
• Advanced replacement hardware with various service level agreements.
Reactive Support Proactive Support
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